At BetStGeorge Casino, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or play BetStGeorge Games.
We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the licensing requirements of the UK Gambling Commission (UKGC). Your trust is important to us, and we treat your data with the highest level of care.
Who We Are
BetStGeorge Casino is operated by Bet St George Ltd, a company licensed and regulated by the UK Gambling Commission (licence number 67818). Our registered office is in the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the support section or email our Data Protection Officer at dpo@betstgeorge.com.
Information We Collect
When you use Casino BetStGeorge, we may collect the following types of personal data:
- Identity and Contact Information: Name, date of birth, email address, phone number, and residential address.
- Account and Verification Data: Username, password, ID documents, proof of address, and selfie verification (required for age and identity checks).
- Financial Information: Payment method details, deposit and withdrawal history (we do not store full card numbers).
- Gaming and Usage Data: Games played, bets placed, wins/losses, session times, and device information.
- Technical and Usage Data: IP address, browser type, device model, location data (country level), and cookies.
We collect this information to provide you with a safe, fair, and personalised gaming experience.
How We Use Your Personal Data
We use your data for the following lawful purposes:
- To create and manage your account
- To verify your age and identity (legal requirement under UKGC rules)
- To process deposits, withdrawals, and financial transactions
- To provide customer support and respond to your queries
- To send important account notifications and responsible gaming messages
- To improve our services, detect fraud, and prevent money laundering
- To comply with legal and regulatory obligations
- To offer you personalised bonuses and promotions (with your consent where required)
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity (to provide our services)
- Legal and regulatory obligations (UKGC licensing conditions)
- Legitimate interests (fraud prevention, service improvement)
- Your consent (for marketing communications and certain cookies)
Sharing Your Information
We may share your personal data with:
- Trusted third-party service providers (payment processors, identity verification partners, game providers)
- Regulatory bodies such as the UK Gambling Commission when legally required
- Law enforcement or authorities if we detect illegal activity or are required by law
We never sell your personal data to third parties for marketing purposes.
Data Security
We use industry-standard security measures, including encryption (SSL/TLS), firewalls, and secure servers to protect your information. Access to your data is strictly limited to authorised personnel who need it to perform their duties.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically 5–7 years for gambling records due to regulatory requirements). After that period, we securely delete or anonymise your data.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact our Data Protection Officer.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse site usage, and deliver personalised content. You can manage your cookie preferences through our Cookie Settings banner or your browser settings.
For more details, please see our separate Cookie Policy.
International Data Transfers
Your data is primarily processed within the UK and EEA. Where we use service providers outside these regions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Via live chat on the website
- Email: dpo@betstgeorge.com
- Postal address: Bet St George Ltd, Pennine 5, 20-22 Hawley Street, Sheffield, United Kingdom
Thank you for choosing BetStGeorge Casino. We are dedicated to providing a safe, transparent, and enjoyable gaming environment while respecting your privacy at every step.
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